Air Canada Has to Honor a Refund Policy Its Chatbot Made Up

Recently, Air Canada faced backlash after several customers reported that the airline’s chatbot provided incorrect information regarding their refund policy. Despite initially denying the claims, Air Canada was forced to admit that there was indeed a mistake made by their automated system.

As a result, Air Canada has announced that they will honor the refund policy that was mistakenly provided by the chatbot. This decision comes after numerous complaints from customers who were denied refunds based on the incorrect information given by the company’s automated system.

While this situation has undoubtedly caused frustration for many customers, Air Canada’s decision to honor the refund policy shows a commitment to customer satisfaction and transparency. Hopefully, this incident will serve as a learning experience for the airline and lead to improvements in their customer service processes moving forward.